Why choose a bespoke CRM development solution
A custom CRM developed for your business allows you to better integrate parts of your business, than those CRMs which are supplied as out of the box solutions.
Not only are you able to integrate other cornerstones of your business within the CRM system, however, you're also able to constantly develop the CRM as your business evolves too.
What customers say about our custom CRM solutions
We pride ourselves on excellent customer satisfaction and delivering outstanding results.
We also offer competitive pro-rata pricing based on the services provided for each individual project.
CEO of LP Surveyors
RKWO provided us with an array of different CRM development options, whilst explaining how and why certain options can best work with our budget.
Founder of Krups
The team at RKWO have been excellent at delivering our custom CRM. Not only whilst they built the CRM system but also the support they've provided after has really helped our business.
Benefits a custom CRM software can bring
Having a custom developed CRM software can bring numerous benefits for your business:
- Streamline admin time and costs through automated process workflows
- Ability to integrate APIs
- Can have the flexibility to evolve as the business evolves too
- A clearer & cleaner user experience
What bespoke CRM development involves
Research & Quote
When taking on a custom CRM development project, we will need to understand every aspect of the CRM, in order to provide you with the most accurate quote.
This includes API integrations, bespoke fields including their functionalities, data migrations and any future development scopes which may impact the development process (the way the CRM will be built).
Design & Development
When developing the CRM, we use an Agile approach, starting with design and then development.
Throughout this design and development process, we will constantly be asking for input and feedback from you, in order to make sure that all KPIs are met.
Quality assurance testing
Once the development stage of the CRM has been completed, we will go through rigorous quality assurance testing phases, in order to ensure that everything aligns with the scope of the project.
Whilst this is happening, you are also given a further chance to familiarise yourself with the CRM and its UX too, in order to provide us with further feedback.
If data migration (for example, importing data from any previous CRM system) has been quoted as part of the project's scope, we will get started on providing a solution for this (usually in the form of a CSV file to import).
It's important that we're aware of any plans for data migration within the research phase of the project, as this gives us a better chance to complete the project's deadline with data migration in mind.
Risk management for custom CRM software involves us taking you through security measures we've added in place, in order for you you to update any privacy policies and GDPR policies accordingly.
Please note, as we're not trained in practising law, we can not help you or provide you with any legal advice. However, we can try to implement any procedures you need in place.
Risk management for CRM software also involves assessing any risks for when handling data (i.e. loss of data, etc.) Therefore, risk assessments are taken out in order to provide you with a full understanding of the risks involved.
Training & Support
After the CRM project has been completed and fully deployed, we're able to offer both you and your team training on how to use your custom CRM solution.
Should you require any further updates to the system, support packages are also available.